HGV / Towing Courses – Terms & Conditions

Course  length

  • When booking a Course you are aware that the course length has been chosen by yourself. Whilst we can advise in “general terms” as to how many hours HGV learners / trailer course pupils usually need, we cannot predict the number of hours any individual might require. If ultimately the course length you choose was not suitable “go! driving” the company, or its instructors, will not be liable for loss of test fee should your instructor prevent you from taking the driving test at the end of your course for any reason they deem valid – in the interest of public safety.
  • If you decide that extra tuition is needed on top of that which you have booked, we will try and accommodate this subject to the hourly rate of your course being charged in addition to the amount already paid. However we cannot guarantee the availability of your course instructor, or any other go! Instructor over and above the hours already scheduled

Course Cancellations  –  Refund Policy

  • Any payment made up to 14 days in advance of course start is refundable in full
  • Any Course cancelled within 14 days of the start date – No refunds.
  • Any “no shows” or failure to arrive for training will be charged in full
  • Hours Cancelled by Pupil during course – No refund
  • Candidate change / Name Change. The Driver and vehicle standards agency require a min of 3 days ( 2 days plus the test day itself ) for any change to the candidate details on the test booking.  Failure to provide 3 days notice will result in the forfeiture of the test fee and our training course fee.
  • Any course terminated as a result of pupil not having correct licence, or any reason deemed in the interest of public safety by the instructor, for example – Influence of drugs / alcohol / medical conditions – No refunds
  • CORONAVIRUS – In line with the Driving and Vehicle Standards Agency updated policy regarding Coronavirus we are advised that : Tests can be moved without giving the statutory notice period for anyone who is unwell with symptoms associated with the virus. This means that tests will be moved to another suitable date – and so we will move your course accordingly. Refunds cannot be given.
  • CORONAVIRUS – The Driving and Vehicle Standards Agency may need to move your test at short notice given the present circumstances. As above this means your course will be moved in line with the revised test date / time given. However, we will be able to negotiate a new date with Driving and Vehicle Standards Agency on your behalf.
  • If a test is cancelled or halted as a result of mechanical failure (car / trailer HGV) we will book you another test asap and include a min of 2 hours free training. We will not be liable for any additional costs that you incur.

Test  Confirmation  Details  and  Required  Information

  • It is your responsibility to ensure you bring with you your Driving Licence. Without your licence neither your Test or Training will go ahead and you will forfeight all sums paid for the Training and Test Fees.

Test  time  /  Date  changes

  • Very rarely the DVSA will contact ourselves to change your test day and time for operational reasons. This is totally out of our control. Where this happens we will always do everything we can to re-schedule your course. If the new date is not suitable for yourself the course can be re-arranged or cancelled. If the latter then the course cancellation rules and timescales will apply.


  • HGV Courses – Payment must be made at least 14 days before your course start date. If payment is not made on time your course may be postponed to a date in the future.
  • Medicals – Must be paid for in advance before a booking confirmation email can be sent
  • Trailer Training courses should be paid for in full upon booking.
  • The only exception to this is a prior arrangement agreed by our credit control department.


  1. Any driving offences committed whilst under instruction or on your test will be your responsibility as a full driving licence holder. Where required we will pass on your details to the relevant authorities.
  2. Any accidents incurred whilst under supervision or on your test will be covered by our insurers however we will name you as the driver at the time of any incident.
  3. All relevant documentation needed for your test is your responsibility and any driving test cancellations as a result of documents not being present will not be the responsibility of go! driving.


  1. If you fail a test our instructors will give you a recommendation for the number of hours / days needed before any retest. This recommendation will be based on your ability during your original training and the outcome / feedback from the driving test itself.
  2. The rate charged for a retest will be based on your original hourly training rate and a further DVSA Driving test fee.
Web Design SkiptonWeb Developer Skipton

Copyright 2024. All Rights Reserved

    Your Cart
    Your cart is emptyReturn to Shop